Social Media Operations Manager

Social Media Operations Manager (Vancouver) Core Responsibilities

As the Social Media Operations Manager, you will be responsible for ensuring the operational excellence of lululemon’s social media function by bringing structure, clarity, and efficiency to our global social programs.

You will lead the development and governance of key processes that enable seamless planning and execution across the lululemon social portfolio. You lead creative resourcing for social media projects across both internal and agency partners. This includes all vendor management, onboarding, and billing. You will guide collaboration with cross-functional partners—including regional teams, creatives, and agency partners, while supporting smooth, on-time program delivery. Core responsibilities include overseeing campaign timelines, budget management and workflow processes; identifying and implementing operational improvements across tools and ways of working; and ensuring alignment across stakeholders to drive well-orchestrated execution. You will monitor operational performance, and continuously optimize how the social team delivers work at scale, enabling high-quality, impactful social marketing outcomes.

Qualifications

Undergraduate degree in business, marketing, or communications preferred 6-8 years of project management, brand, or social media operations experience with a minimum of 3 years in a corporate retail environment preferred Demonstrated ability to drive change and efficiency through development and implementation of processes and workflows Exceptional organization and stakeholder management skills Strong financial acumen and experience managing a complex budget Knowledge of various social platforms, social tools, and workflows Experience operating in a cross-functionally in a global, matrixed organization Excellent written and verbal communication skills Organized, detail oriented, and able to manage competing priorities Experience working in Airtable would be beneficial Strong interpersonal and relationship building skills

Retail / Apparel & Fashion · — employees · Founded —

lululemon is a performance apparel company creating technical products for yoga, running, training and everyday movement. The company operates stores and digital channels globally, with teams spanning retail, product, design, technology and corporate functions.

Required qualifications — you need these to be considered.

• Authorization to work in Canada is required for this role.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Preferred, not a barrier to applying.

• Undergraduate degree in business, marketing, or communications preferred
• 6-8 years of project management, brand, or social media operations experience with a minimum of 3 years in a corporate retail environment preferred
• Demonstrated ability to drive change and efficiency through development and implementation of processes and workflows
• Exceptional organization and stakeholder management skills
• Strong financial acumen and experience managing a complex budget
• Knowledge of various social platforms, social tools, and workflows
• Experience operating in a cross-functionally in a global, matrixed organization
• Excellent written and verbal communication skills
• Organized, detail oriented, and able to manage competing priorities
• Experience working in Airtable would be beneficial
• Strong interpersonal and relationship building skills